Terms & Conditions
Litsen ApS
Address: Speditørvej 7, 1.6, 9000 Aalborg
E-mail: info@litsen.dk
Telephone: +45 53 38 30 00
CVR-number: DK37837377
Complaints will not be accepted if they are sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not disclose your personal information to others; they are only registered in our customer database. You can have your information deleted at any time.
In order for you to enter into an agreement with Litsen ApS, we need the following information:
. Name
. Address
. Telephone number
. E-mail address
We process the registration of your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with Litsen ApS and is stored for up to five years, after which the information is deleted.
When collecting personal information through our website, we ensure that it always occurs with your explicit consent, so that you are informed about exactly which information is collected and why.
The director and employees of Litsen ApS have access to the information registered about you.
The data controller at Litsen ApS is: Danjuan Jin
We do not store and transmit customer information encrypted.
As registered with Litsen ApS, you always have the right to object to the registration. You also have the right to access the information that has been registered about you. These rights are granted to you according to the Personal Data Act, and inquiries related to this can be directed to ordre@litsen.dk.
Return Policy
- The customer has the right to return within 14 days after delivery to the address provided by the customer.
- Orders for special-order items, however, cannot be canceled or returned unless the item is significantly defective.
- The return of goods that are defective or faulty, including in the case of repairs or replacements, follows the following procedure:
a. Contact our customer service at phone +45 26 71 80 87 or ordre@litsen.dk, providing your customer name, customer number, order number, and item number of the product you wish to return.
b. We will promptly process your case and provide you with an immediate response regarding your return request.
c. You will receive information on how the return items should be shipped.
d. In cases where returns are to be made to Litsen ApS the return information is as follows:
Recipient: Litsen ApS
Return address: Pantonevej 4, 6580 Vamdrup
Telephone: +45 26 71 80 87
ATT.:Retur
4. The customer is entitled to receive a refund corresponding to the price paid by the customer for the item, once Litsen ApS has approved the returned product. Handling costs, fees, etc. are not refunded.
Cookies
At https://litsen.dk/webshop/, Cookies are used to optimize the website and its functionality, making your visit as seamless as possible.
You can delete cookies from your computer at any time. Please refer to the guidelines in the Webshop Cookies and Privacy Policy.
Log statistics
We use a log statistics system on https://litsen.dk/webshop/, which means that a statistical system collects information that can provide a statistical overview of the number of visitors we have, where they come from, and where on the website they exit, etc.
The log statistics are used solely for the purpose of optimizing Litsen ApS’ website.
Consumer protection
Learn more about your consumer protection when making purchases through a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Complaint options
Complaints about products can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be submitted through the European Commission’s online complaint platform.
ec.europa.eu
When filing a complaint, please provide our email address: ordre@litsen.dk, along with the website where you purchased the item.
